- Citrix Workspace app 1812 for Windows Release Date: Dec 14, 2018 Note: Citrix recommends that you download the latest version of Citrix Workspace app. Version 1904.1 or later contain critical security fixes.
- Use with Citrix Workspace app 1812 for Windows when users do not need to interact with the local desktop. Get SSON experience with domain joined machines. For Windows 10, Windows 8.1, Windows 8, 7, and Windows 7 Thin PC. Ask your help desk for set up instructions. New features in this release.
- The Citrix Workspace app allows for secure, unified access to all of your SaaS apps, web apps, virtual apps, files, and desktops. If your company uses Citrix, simply login with your company credentials to access all of the resources you need to be productive from anywhere.
As a workaround, download Citrix Workspace app Version 2012.1 or later from the Citrix Downloads page and install it manually. New citrix receiver download. RFWIN-21715 Fixed issues in 2012. Installing, Uninstalling, Upgrading: When you attempt to refresh Citrix Workspace app by using its shortcut that is created manually, the shortcut might get deleted and then recreated. Citrix Receiver for Windows product software. Citrix Workspace App Workspace app for Windows Current Release Subscribe to RSS notifications of new downloads.
downloadWhy can't I download this file?
Display looks like below while re-docking the Notebook and reconnecting the session using Workspace App for Windows 1812:
The screen remains grey and only shows the scroll bars mentioned above.
Regarding the scroll bars, it seems like the session still knows the resolution of the two monitors, but won't scale to full screen anymore.
Because it's a full screen view of the screen the user then has no other choice than to restart the session to get this fixed.
This issue is seen only when working with dual monitor and full screen session without desktop viewer.
Steps to reproduce the issue:
Display looks like below while re-docking the Notebook and reconnecting the session using Workspace App for Windows 1812:
The screen remains grey and only shows the scroll bars mentioned above.
Regarding the scroll bars, it seems like the session still knows the resolution of the two monitors, but won't scale to full screen anymore.
Because it's a full screen view of the screen the user then has no other choice than to restart the session to get this fixed.
This issue is seen only when working with dual monitor and full screen session without desktop viewer.
Steps to reproduce the issue:
- Start a new Citrix session on a notebook with docking station an two monitors.
- The notebook remains closed.
- Remove the notebook from the docking station without opening the notebook.
- Reconnect the notebook to the docking station without opening the notebook.
- You can find a print screen in the attachment showing the issue with 18.12 after reconnecting the docking station.
Solution
Shazam from video. Test with below registries on the client side (create them if not present on the client machine):
Set ProcessWM_SETTINGCHANGE to 1
On Windows 32-bit systems:
HKEY_LOCAL_MACHINESOFTWARECitrixICA Client
Name: ProcessWM_SETTINGCHANGE
Type: DWORD
Value: 1 (default value is zero) (this fix is only for users who disable CDViewer Bar and run Desktop in full-screen mode)
On Windows 64-bit systems:
HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixICA Client
Name: ProcessWM_SETTINGCHANGE
Type: DWORD
Value: 1 (default value is zero) (this fix is only for users who disable CDViewer Bar and run Desktop in full-screen mode)
Set MonitorLayoutUpdateDelay to 4
On Windows 32-bit systems:
HKEY_LOCAL_MACHINESOFTWARECitrixICA Client
Name: MonitorLayoutUpdateDelay
Type: DWORD
Value: 0 to 4 (default value is zero)
On Windows 64-bit systems:
HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixICA Client
Name: MonitorLayoutUpdateDelay
Type: DWORD
Value: 0 to 4 (default value is zero)
If the issue still exists and if you see a grey screen, then try the below registry key.
Watch sky tv on pc.
NOTE: The usage of registry key ResolutionUpdateDelay is required only for issue where customer experiences grey screen issue even after applying the other two registry keys .
Set ResolutionUpdateDelay to 2000
On 32-bit Windows:
HKEY_LOCAL_MACHINESoftwareCitrixICA Client
Name: ResolutionUpdateDelay
Type: REG_DWORD
Data: 1000, 1500, 2000 and so on (time in milliseconds, 2000 is the recommended value)
On 64-bit Windows:
HKEY_LOCAL_MACHINESoftwareWow6432NodeCitrixICA Client
Name: ResolutionUpdateDelay
Type: REG_DWORD
Data: 1000, 1500, 2000 and so on (time in milliseconds, 2000 is the recommended value)
For reference:
https://support.citrix.com/article/CTX138197
https://support.citrix.com/article/CTX140962
Problem Cause
Display Issues while reconnecting to the session with multiple monitors from a dock station
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